Do not sign up with Home-Connect if you might want to cancel your service down the line

Do not sign up with Home-Connect if you might want to cancel your service down the line. I cancelled my contract with Home-Connect during June 2018, at the time I was informed that my cancellation would be effective on the last day of the following calendar month (i.e. end of July 2018). However, during July I received an invoice for August. I immediately contacted Home-Connect by telephone and got bounced around between departments (accounts put me through to sales and sales put me through to accounts) without any resolution. I was promised that someone would look into it and get hold of me - this never happened. I eventually emailed Home-Connect on 31 July 2018 stating that the bill for August was incorrect and requesting that they do not debit my bank account. On 1 August 2018 my bank account was debited. I have still not received a response to my email despite two follow up emails. Bottom line, don't enter into a contract that you are not sure that you can get out of and at the moment it appears that Home-Connect won't let you out of their contract.