Do better

Whatsapp customer service response time is poor and the assistance provided is not helpful at all. They do not answer questions, the same statements get repeated, so what is the point? I also trippled checked that a debit order would not be registered against my bank account as I pay at least 5 days before their debit order date and apparently the policy is : if the payment reflects in their account 3 days before the 1st day of the next month no debit order will go off - even after all that confirmation, debit order still went off, so what is the point? smh.