Dissatisfied with home connect

On February 3rd, I submitted an application for line activation, which was successfully activated. However, on March 3rd, I was expecting the debit payment, but instead, my line was disconnected without any prior communication.

Upon inquiry, I was informed that the disconnection was due to non-payment. I requested to settle the payment, but was advised that the payment system was unavailable. The only solution offered was to cancel and re-register, which I did.

After waiting for the cancellation period, I reapp**** and made the payment on March 17th. Despite waiting for over 72 hours, my line remained inactive. Upon further inquiry, I was informed that my order was canceled by Vumatel due to non-payment, despite having made the payment in full.

To add to the frustration, I was advised to reapply and wait an additional 9 days for activation. Furthermore, when I requested a refund, I was told that it would take 6-8 weeks to process, as the company lacks access to expedited payment systems.

I'm extremely dissatisfied with the poor communication, inconsistent service, and inefficient payment processing. I hope that this matter can be resolved promptly and fairly.