Dissatisfied Customer Service

HOME CONNECT .... DISGUSTING SERVICE !!!!!

I gave notice last week to move my account from one to another (2 doors down) unit in the same complex. they insist that I should give them one calendar's months notice to close the account and then reapply for a new account. I understand that under "Normal Circumstances " I would agree somewhat, but the Government only gave us permission to relocate on the 7th of May 2020 therefore we could not gave notice. I want to continue with them but they are Impossible to reason with. they now want me to pay for the month of June AND pay for the new contact for June. So they want double payment for one month.

I'm very dissatisfied with the response I got from them time and again. how unreasonable can one be????

I would like Management to contact me because this is not customer service in these times we are going through. Home Connect you are a Disgrace!!!!