Dissatisfied Customer

I am writing this review to express my dissatisfaction with Home-Connect.

It has now taken me over 4 months now trying to explain and knock some sense into their brains, The issue on the ground is Home-connect took over from Dash Fibre maybe towards the end of the year and there was no communication to the client to mention that we have moved you over to Home - Connect.

I kept on getting my services and making payments to Dash Fibre till earlier in the year when I had communication from Home connect saying we took you over from Dash so all the payments must be made to them which I did. Now they are claiming R2000 odd that I paid to dash Fibre from me. I told them I will never be held liable. yesterday 9 May they send me an email threatening to cut the service because of non payment for the service rendered, followed by a phone call today.I have paid this amount already why do they need me to make a double payment. They must claim their money from Dash Fibre since they are related Parties. I have asked the consultant to ask his superior to call me up to now I have not had any response from them.

Why is it taking so long to resolve petty Issues like this.

These guys have really pulled me to the Very edge