KL
Kimberly L
1 reviews | Active since Mar 2023
05 Apr 2023, 21:35
Dissatisfaction
Again I'm here with the same problem since the 15th of March. Every time I contact them they tell me that the wifi is working I have even sent them pictures of the router as requested but I still don't get any help. I've been debited for a service that I have NEVER used. When I asked how do I cancel they either stop responding or close the chat.
Helpful (0)
Replies (3)0
Replies (3)
Home-Connect's replyOfficial
06 Apr 2023, 06:34Thank you for your feedback, Kimberley. An agent will be in contact to assist.
Home-Connect's reply06 Apr 2023, 06:34
Official
Thank you for your feedback, Kimberley. An agent will be in contact to assist.
Home-Connect's replyOfficial
06 Apr 2023, 08:22Good morning Kimberly, thank you for your feedback, an agent will be in contact with you shortly.
Home-Connect's reply06 Apr 2023, 08:22
Official
Good morning Kimberly, thank you for your feedback, an agent will be in contact with you shortly.
KL
Kimberly L's updateReviewer Update
08 Apr 2023, 09:25Guess what? An agent was in contact with me but just to tell me they will work on the issue. I have spoken to 9 different consultants since the 15th of March and the issue is still not fixed.
I think I have been more than patient with the pathetic service I've been receiving, you billed me for something I have NEVER used, you charged for the whole month and it's now the 8th with no internet connection?
I do I bladdy cancel this contract?
I think I have been more than patient with the pathetic service I've been receiving, you billed me for something I have NEVER used, you charged for the whole month and it's now the 8th with no internet connection?
I do I bladdy cancel this contract?
KL
Kimberly L's update08 Apr 2023, 09:25
Reviewer Update
Guess what? An agent was in contact with me but just to tell me they will work on the issue. I have spoken to 9 different consultants since the 15th of March and the issue is still not fixed.
I think I have been more than patient with the pathetic service I've been receiving, you billed me for something I have NEVER used, you charged for the whole month and it's now the 8th with no internet connection?
I do I bladdy cancel this contract?
I think I have been more than patient with the pathetic service I've been receiving, you billed me for something I have NEVER used, you charged for the whole month and it's now the 8th with no internet connection?
I do I bladdy cancel this contract?