Dissapointment after Dissapointment

For anyone who is using this platform to help them decide on a ISP for internet, please read, and i urge you to look on my profile on all my complaints for this ISP, and then you decide. I really don't want to do this company harm, but is good to know what I am going trough again!

Once again, this time in the beginning stages for moving into a new house, not after like exactly 1 year ago, when i also used Hello Pieter to get something done.

Beginning of June 2025 I notified Home Connect that we will be moving to a new location. After the completion of my forms online, the operations department kept on delaying my new application to the new fiber company. Last week only I was notified that Home Connect would not be able to help me at the new location. This was fair to me and i value the feedback. ****tle to Late!)

The part that is utterly UNACCEPTABLE to me. On Saturday 21 of June I noticed that my internet was offline. But in the mist of the chaos of getting everything ready for the big move, I left it unattended, as line failures happens. On Sunday 22 of June, I contacted the said company. Just to hear, that my fiber line was disconnected. Keep in mind that my account is not in arrears and is paid, and that my official moving date is 1 JULY 2025. The part that is upsetting me to hell and back is that the only response I got on Sunday was (And I Quote from WhatsApp) The ticket is open for investigation. Today 23 June 2025, I contacted them again, and once again the same response.

And for those who is going to read my other complaints to the said company, my question stays the same. Who is at fault? And why am I billed for services the company can not deliver. I am also owner of my own company, and I absolutely wish I can charge my customers for not providing a service. If I was at fault, this would have been a different scenario, or if I got discount for each day without service, that would also be okay with me.

I logged into my account online just now, and now I am even more furious. I just saw that my cancellation requested date is 1 July. but today is only 23 June, and I notified home connect of my change of address 9th of June. As I am owner of a business I understand a month for notification to cancel a service, but for some reason my month got 49 days. And YES! I NEED TO PAY FOR ALL OF IT! AGAIN! And best of all, the said company waited until 21 June that they would not be able to help me.

To hopefully put to perspective in my anger. I have got 3 kids doing exams at his stage that needs the internet for their studies. I personally need internet for invoices for my customers, so I can get paid, so that said company can get paid. And because there is no internet. This mobile walking talking bank must just pay for Data for internet to be available, because nor the schools, nor our customers want to hear about an investigation of why there is not internet. And don't panic, not only does this bank need to pay for data, it also need to pay for services from said company. UNACCEPTABLE!

Once again, I DO NOT want Home Connect to suffer damages from this post, but I DO want possible customers to see what is happening to me. In my Opinion... If you are only willing to pay, and have the least expectations back. Good Luck!