Dissapointing Service and Communication

I am very sad to write this review as normally I have never had bad service. I understand that they can only do so much because the rest is in the hands of the fibre company but I have been waiting since 20 November to get the internet sorted at my new place of residence. They say Vumatel has to release the line but I am still waiting. I had to phone Vumatel myself to escalate it because Operations was not responding to my mail. Very disappointed.