Dissapointed with The LACK of Service by HOME-CONNECT Operations Department

So Dissapointed in my recent interaction with Patricia (Operations Department) at Home-Connect. Her attitude and lack of empathy towards a once Loyal Customer of 4 years has left me with a real sour taste in my mouth.

I requested a line cancellation due to relocation and was told I needed to give 1 Calendar month notice which I did. Only problem was, Vumatel disconnected my service 24Hrs prematurely so I was left without Internet connection.

While I can appreciate the fact that they are 2 different companies and Vumatel is the infrastructure provider, I deal with Home-Connect and not Vumatel. I have a contract with Home-Connect which I paid for every month, for the last 4 years. Patricia and her MD in operations simply put their hands up and essentially told me that My problem is NOT their problem and that if I want 1 day of Internet connection I should pay R1000 for Reconnection!!

I tried speaking directly to VUMATEL, but the information they needed was information only Home-Connect and their Operations Department (Patricia) could provide. It is pathetic that I, as an End User, needs to be put through all this inconvenience, while Patricia and her Operations MD who have much better communication lines/Relationships with Vumatel couldn't give a hoot. The least I would expect from them was an ATTEMPT to get more information and TRY to fix this issue.