1 reviews | Active since Jul 2011
Disrupted Service
Joining Home Connect was such a breeze. Sheruna was very helpful and everything went smoothly. I hate to complain but I have beem with Home Connect for 4 months now and I continuously have disrupted service. I wouldn't have a problem if it was MetroFibre who had a network outage but my line seems to be the only line down. I understand it is the infrastructure that is down but I never get a true reason why my line is always being disrupted. Home Connect makes little effort to resolve the problem and the technicians alway blame Metrofibre and say they will get feedback and give me a call. However I always seem to have to call them. If i am singled out with this outage surely something needs to be changed. Being out with fibre for 3/4 days can be costly especially with kids. The technicians (if I can call them that because they don't really do anything but log tickets for Metrofibres actually technicians) really need to do more. I am paying for the service but it seems I am more off the grid than on.
Good day we will investigate and get back to you
Good day we will investigate and get back to you
Hi there I sent a message asking for your account number or contact details as this post doesnt give us any details
Hi there I sent a message asking for your account number or contact details as this post doesnt give us any details
Good day, my apologies we were waiting for you to get back to us regarding your contact details and it looks like the message did not go through. Apologies on myside. Please can you urgently send your details so we can assist you.
Good day, my apologies we were waiting for you to get back to us regarding your contact details and it looks like the message did not go through. Apologies on myside. Please can you urgently send your details so we can assist you.
Thank you. We have recieved the details now and will get back to you asap. Once again I really do apologise as I believed the message went through apologies on my part.
Thank you. We have recieved the details now and will get back to you asap. Once again I really do apologise as I believed the message went through apologies on my part.
We will take this up with management and we will call you on monday morning. Our invoices are automatically generated. We really apologize for the service you have had.
We will take this up with management and we will call you on monday morning. Our invoices are automatically generated. We really apologize for the service you have had.