Disregard for customer and no feedback from supervisor

Horrid experience of upgrading my fibre line from 75Mbps to 150Mbps.

Between Home-Connect and Openserve there is total incompetence. For over 3 weeks I have been told my line has been upgrade which it has not! I’ve had at least 10 calls with Home-Connect to sort out the issue and the urgency shown to fix the issue is zero. I spoke to a supervisor on Friday 3 November who said he’d sort out everything and would call me back and I haven’t heard a word back from him - total incompetence and disregard for a extremely frustrated customer. I was also confirmed that I would receive a credit for the service that I am not getting - I can’t trust that this will happen.

Stay away from this company - they’re worse than politicians with the empty promises. Home-Connect should actually run for the next election that they offer so many empty promises.

Email from 19 October 2023: This is to confirm our Home-Connect team have completed your change of service request successfully.

Your billing will be updated accordingly.

Kind Regards,

Home-Connect Team