Dismal intenet

Dismal internet. I have absolutely useless internet day after day, week after week, since signing up with Home-Connect about a month ago. When I call, I am told to do an ethernet line test. I am tired of doing this test - I don't care what the cause of the problem is - whatever it is, Home-Connect should have anticipated it and ensured it didn't occur.

I have also messaged Vumatel, as I am not sure who is actually responsible for the useless service. I wish - and this is saying something - I had never left Telkom ADSL.

Please sort out urgently, or give me a full refund, INCLUDING the installation cost.