Disgusting, unprofessional, no care for customers,

Never in my life have I seen such disgusting service!!!

I upgraded my wifi on the 26th of July and my wifi is still not activated, I have been without wifi from the 26th up until now and I work from home.

I have been literally calling these people everyday with a ticket number that was escalated on the 1st of August and today is the 7th and no assistance still.

I called Vuma with my ticket number only to be told that my wifi was activated under an incorrect address, whose fault is that??? I have been calling Vuma everyday trying to get an update on my case, I called home-connect as well, telling them that Vuma confirmed that my wifi was activated under a wrong address, did Home-connect contact Vuma to find out what is going on because they are my ISP? Why are they not tailing Vuma since I am their customer and I am struggling with activation? Where is the urgency for the client? Where is the urgency to retain and keep a customer happy?? "the problem is with Vuma" is what I get, YES it's with Vuma, but who is partnered with Vuma?? They are basically telling me that they are not getting involved and Vuma will deal it. NO SHAME! NO CUSTOMER SERVICE! NO ETHICS!