Disgusting Threats

Wow what utter nonsense. after complaining it took them 3 days to log simple fault with fibre connection from them now they (Asanda - Home-Connect) are threating me with cancellation penalty for fibre installation that was done 3+ years ago by another company not them. For a company that pride's themselves on customer service shame on you. Disgusting service glad i am leaving this useless service provider.