Disgusting service levels

I have been struggling with Home Connect since last week. I requested my line to be activated and made payment. Sent through the POP and the agents as well sent the proof of payment to the accounts department however I'm being told to make payment and finish the payment process. If they received the proof of payment what is the problem and what is taking so long to activate. I had enough of being told it been escalated to accounts and technical problems just excuses. I just want the username and password and activation to happen today still.