Disgusting Service from Home-Connect and SADV - Internet down for 9 days so far.

My internet connection has been down for 10 days now and the service from Home-Connect and SADV has been atrocious - or rather non-existent. I thought Telkom was poor - but Home-Connect and SADV takes first prize. Despite escalating as much as I can - there is no feedback and no follow-up from their side. I was supp**** with a SADV reference number by Home-Connect "Call reference number is logged with SADV with 38967 as the reference number". There is no sense of Service Management or Customer Service. Colin Chapman