RB
Reinhard B
1 reviews | Active since Mar 2015
04 Oct 2020, 15:07
Disgusting Service
I have logged several tickets, and I have also called several times. No one ever answers the phone. Nor do they call me back regarding my tickets. Is this how you people do business? You just ignore your customers, take our money, but provide no service?!
Pathetic! I would go so far as to say you are in breech of contract. What else can you call it when I pay for a service I don't receive?!
To any potential customer reading this: rather go to someone else. This company only wants your money. They don't care about honouring a service agreement. You would be better off with someone else. I will definitely not be renewing
Helpful (0)
Replies (3)0
Replies (3)
Home-Connect's replyOfficial
05 Oct 2020, 08:23Good day Reinhard.
Thank you for contacting Home-Connect. We apologize for the experience that you are having, can you kindly inbox us your contact information or Home-Connect customer code so we can assist you accordingly.
Thank you for contacting Home-Connect. We apologize for the experience that you are having, can you kindly inbox us your contact information or Home-Connect customer code so we can assist you accordingly.
Home-Connect's reply05 Oct 2020, 08:23
Official
Good day Reinhard.
Thank you for contacting Home-Connect. We apologize for the experience that you are having, can you kindly inbox us your contact information or Home-Connect customer code so we can assist you accordingly.
Thank you for contacting Home-Connect. We apologize for the experience that you are having, can you kindly inbox us your contact information or Home-Connect customer code so we can assist you accordingly.
Home-Connect's replyOfficial
06 Oct 2020, 10:33Good day Reinhard , We believe that your matter was resolved and you will be receiving a brand new router today .
Home-Connect Team
Home-Connect Team
Home-Connect's reply06 Oct 2020, 10:33
Official
Good day Reinhard , We believe that your matter was resolved and you will be receiving a brand new router today .
Home-Connect Team
Home-Connect Team
RB
Reinhard B's updateReviewer Update
07 Oct 2020, 10:03Thank you. Had my issue resolved and received my new router. Sad that it had to go this far to get my issue sorted. Happy to say your consultant Mno really went the extra mile to help me. Happy to say I will not be cancelling and will be staying a customer. Great to feel valued as a customer. Especially during these difficult times.
RB
Reinhard B's update07 Oct 2020, 10:03
Reviewer Update
Thank you. Had my issue resolved and received my new router. Sad that it had to go this far to get my issue sorted. Happy to say your consultant Mno really went the extra mile to help me. Happy to say I will not be cancelling and will be staying a customer. Great to feel valued as a customer. Especially during these difficult times.