Disgusting service

Home connect owes me a refund every time I call I get told a different time line. I spoke to Kamogelo on the who advised it will take 3 to 4 weeks I advised I could not wait so long as the fault was on their side and asked her to refer to her manager, she provided me with a ticket no. 3IHBBLS. I called on the 28th March spoke to Zethu advised payment has been requested and will take 5 to 7 working days. I called this morning spoke to Kamogelo who knew nothing about my call, she put me on hold about 5 times to go check and when she finally came back the call went to a rating option, the service is applauding and this is not aligned with treating customers fairly. I want this resolved today failing which I will take the matter further and report you to the internet service providers association and the telecommunications ombudsman and every social media platform there is available to me.