Disgusting service and *******

In November 2021 I ordered a Fibre router from Home Connect to be installed at a place I was renting. After 3 weeks the device never arrived and therefore I signed up with another provider....and subsequently moved from those premises. I was told that the router had been returned by "The Courier Guy" as I was not home which was 4 weeks after signing up, and I still had to pay an Initiation Fee for them to have opened up a line for me. After many mails with mixed messages from a bunch of staff/call centre agents - some saying the account had been closed and then subsequently the law firm contacting me that it had been handed over (Jonker Vorster attorneys). I decided to make a payment plan with them to pay off the R2000 @ R500 a month. The bill just kept getting higher and eventually when I made my last payment (of which I had by then paid in excess of R3000 however did not want to be blacklisted) they advise me that they no longer deal with Home Connect. So end of January 2021 a full debit order of over R;2500 went off my account...over a year later!!!! There seems to be no communication or handover of Balances between the law firm. I now have Home Connect staff calling me AGAIN to pay this account. This is totally ridiculous and borders on *****. I am getting no joy by sending emails or calling. TOTALLY DISGUSTED at this company and require immediate answers.