Disgusting service after signing up

Good day,

We received our router today and on the pamphlet instructions it states that we should call Home-Connect on the support number provided. I called 10 times and held for at least 1 minutes every time. Home-Connect was very quick to communicate with me when they needed my details to sign me up, after that I have heard nothing and have sent emails, posted on Facebook and still nothing. I am not impressed with Home-Connect and we are not even 2 days into the contract.

Not impressed at all!