SG
Shaun G
1 reviews | Active since Feb 2013
07 Sept 2020, 13:39
Disgusting Service!!!
A few days ago, I got an sms that my account was in arrears by a massive amount, the past few days I have been sending back and forth emails with the Accounts Department, who doesn't both to sign their name on their emails so you can't call them directly.
I have checked their statements and my statements and they have been paid EVERY SINGLE month, with probably R50 maybe outstanding, cannot get through to accounts on their telephone number.
This is absolutely DISGUSTING service, if I wanted service like this I would have signed up with Telkom!!!
Helpful (0)
Replies (2)0
Replies (2)
Home-Connect's replyOfficial
07 Sept 2020, 13:45Good day Shaun. Thank you for contacting Home-Connect. Kindly inbox us your contact information or customer code so we can assist you further.
Home-Connect's reply07 Sept 2020, 13:45
Official
Good day Shaun. Thank you for contacting Home-Connect. Kindly inbox us your contact information or customer code so we can assist you further.
SG
Shaun G's updateReviewer Update
13 Sept 2020, 12:09This is absolutely horrific, got through to accounts during the week, they were supposed to do a full recon and get back to me because I have NEVER missed a payment! Now it is Sunday afternoon and they have cut me off!!! What the actual?! I am currently on the line with Khotso who is of absolutely NO HELP and I have a dead line for work that is due this evening! I am absolutely appalled at the complete lack of service!
SG
Shaun G's update13 Sept 2020, 12:09
Reviewer Update
This is absolutely horrific, got through to accounts during the week, they were supposed to do a full recon and get back to me because I have NEVER missed a payment! Now it is Sunday afternoon and they have cut me off!!! What the actual?! I am currently on the line with Khotso who is of absolutely NO HELP and I have a dead line for work that is due this evening! I am absolutely appalled at the complete lack of service!