CA
Carolyn A
1 reviews | Active since Nov 2022
30 Dec 2024, 09:53
Disgusting service
Worst service ever!!! How do you expect people to pay for a service that they are not being provided with and refuse to refund??? Customer service agents are not of any help and no management available because they are working from home . I received a message and email that someone tried to contact me how?!!!
Helpful (0)
Replies (4)0
Replies (4)
Home-Connect's replyOfficial
30 Dec 2024, 09:55Dear valued customer, thank you for the feedback. Kindly note an agent will be in contact to assist. Best regards, Home-Connect Team.
Home-Connect's reply30 Dec 2024, 09:55
Official
Dear valued customer, thank you for the feedback. Kindly note an agent will be in contact to assist. Best regards, Home-Connect Team.
CA
Carolyn A's updateReviewer Update
31 Dec 2024, 00:21Was contacted by a customer service agent within minutes and still being told that I can't be refunded because there's an outage in the area?! There's no change at all since I've logged a complaint!!! How is it that the whole area is not affected by the outage?! I demand a refund cause nothing in this lifetime is for free
CA
Carolyn A's update31 Dec 2024, 00:21
Reviewer Update
Was contacted by a customer service agent within minutes and still being told that I can't be refunded because there's an outage in the area?! There's no change at all since I've logged a complaint!!! How is it that the whole area is not affected by the outage?! I demand a refund cause nothing in this lifetime is for free
Home-Connect's replyOfficial
31 Dec 2024, 08:00Dear valued customer, we understand your frustration and apologize for the inconvenience you are facing. Our team is currently looking into the outage in your area to resolve the issue promptly. Thank you for your patience and understanding. Unfortunately, we cannot process a refund as the fibre network operator does not give refunds for a network outage. Best regards, Home-Connect Customer Service
Home-Connect's reply31 Dec 2024, 08:00
Official
Dear valued customer, we understand your frustration and apologize for the inconvenience you are facing. Our team is currently looking into the outage in your area to resolve the issue promptly. Thank you for your patience and understanding. Unfortunately, we cannot process a refund as the fibre network operator does not give refunds for a network outage. Best regards, Home-Connect Customer Service
CA
Carolyn A's updateReviewer Update
31 Dec 2024, 10:33It's been weeks already and still the same answer! How long do you expect people to pay for a service that they are not getting?
CA
Carolyn A's update31 Dec 2024, 10:33
Reviewer Update
It's been weeks already and still the same answer! How long do you expect people to pay for a service that they are not getting?