DISGUSTING CUSTOMER SERVICE

I have paid my full account for March 2022 with this place - I was connected only on 22 February 2022. I am now being disconnected due to the seven says in February I have not paid for, which I have to now pay in full for the month when I only was connected for seven days. I have spoken to the "manager" at the accounts department and they refuse to budge or even help. I am more than willing to pay for the seven days I have used, but a whole month??? Also, it's taken since October 2021 - 22 February 2022 to actually get the wifi connection. Not very friendly staff and totally unfair that I have to now pay additional charges due to seven days of usage.