Disgusting Customer Care from home Connect

I have been without internet since Saturday 22/02/2025. Today when i call the call center at 11:30 from ***, Spoke to Siyanda who told that a technician will call me. 3hours later no one had called me to resolve my issue. I called back at 14:30 and the lady i spoke to assured me the technician will be available in 10 minutes time to assist me. At 15:15 no had called me. I called back and now was told by Buhle (who blatantly refused to give me her surname as they are not allowed to) that an email will be sent to the technical team's manager, Nikita. It is now 15:40 and Nikita is also not taking my issue seriously. Can they please just cancel my contract, i will try my luck with Vox. I will not be treated like I'm being done a favor for a service that i religiously pay for without fail.