Disgusted! Cancelled service 4 months ago and Debit order still deducting!

This is honestly such a disappointment that I have to write this review.

We signed up with Home-Connect December 2017 and had rather great service up until the point where my parent's had to move to a retirement village earlier this year. We made sure to give our month's notice and I have saved all communication regarding the matter. We followed the process of cancelling the service on-line, seeing that Home-Connect provides no other support regarding this process.

Your process has failed miserably and my parent's account had been debited for the 4th consecutive month where they have not made use of your service. They have reached out many times with no success.

So after good internet service we are stuck with ridiculously poor after-care. I insist that this matter be resolved as a matter of urgency.