disgusted by your bad service

i have never experienced so must frustration and incompetency. last month I paid my account via eft as per home connect agent which ended up in my account being suspended for 5 days due to Home connect that could not allocate the payment to my account. I then decided to pay again using a payment link and my service was reinstated. The eft payment should have been refunded to my account last month but they failed to do it. I reminded them on the 2nd of January and told the they should just allocate that payment towards my account they cant even do that. I'm not sure what system they have in place but clearly its not working. when I call my details are incorrect my address is incorrect. I've called numerous times all I get is the same stupid answers i am beyond frustrated . its been 5 days and i have a credit but no service. Your watsapp service askes for a rating but what are you doing to get good ratings your service is pathetic. I would not recommend you to anyone. I even requested a manager to call me but have no response. I have sent 4 emails to your support email and they dont even respond. I wonder if the CEO of home connect would accept such **** service,