Disgraceful service from Home-Connect

Zero star. 12 days to solve problem. Hence 12 days no internet. IS THIS ACCEPTABLE IN TODAYS CLIMATE?? FINALLY, last night Cole from HC was able to find solution. Cole is head and shoulders above the so-called 'Managers' at HC ie. Richard/Phumulele. Your disgraceful handling of the problem certainly questions your so called exceptional customer service. 5 stars to you Cole for putting the clowns to shame.