Disgrace of a company

So I just recently changed my 1star review to a 5 star because of how professional a certain home connect employee was in sorting out a problem I had with my service( which was the type of headache I dont wish apon anyone). I was about to cancel everything and warn the entire SA about how bad this company is. Thankfully a dedicated (THE ONLY ONE) employee sorted it out asap after about a month with no connection. I stayed with this ISP and hoped that would be the last time I almost popped a vain in my head from irritation with this ISP. Today I will once again say, "Stay away from this ISP!!" if you dont mind never getting responses on emails,sms's,watsaps,facebook messages or whatever way of communication you use then they will be perfect for you, but if you are a normal person that would get HELLA frustrated due to TERRIBLE custormer service then STAY AWAY. I have been charged more than triple my instalment this month due to homeconnect's employees not doing what they say they are going to do when you speak to them over the phone, its as if they just tell you what you want to hear so the conversation can end. I moved address and followed ALL this companys steps to get my service moved, I gave notice on the 24th of Feb 2022. Yesterday I got a statement saying my instalment is r1060 for a r388 package. I watsapped homeconnect and asked WTH??? I got told my previous address's subscription was never cancelled?!?!? I have screenshots of every message that I sent and recieved, I was told over email and phone calls that the previous subscription would be cancelled after a month and that moving address is a simple procedure and theres no hidden costs. BULL!! Now I am liable to pay failed debit orders (Which are not cheap at FNB!) due to these employees not doing what they are supposed to do, then you as the customer has to pay extra fees and waste airtime etc and then go without service like its your fault! Then the fun part, trying to get a response from this company when you have a querry or issue that needs to be resolved, then its as if all the employees are on paid holiday for a month, YES THATS HOW LONG IT TAKES BEFORE SOMEONE RESPONDS TO THE 100 MESSAGES YOU LEFT.. I am done with this company now, If my review doesnt convince you what nightmare this company is, then just sign up and sit back, enjoy the horror show you signed up for