Disconnection of service

Good day I am furious and beyond angry with Home Connect. Month to month I experience every time the same problem resulting back to December 2021 payment which I was not informed in time that I had to make payment to Home Connect in stead of DashFibre. Without consulting me they disconnected my service on Friday 20/05/2022 when I arrived at home, I didn't have any wifi since. DashFibre web page all of a sudden does not exist anymore (how convenient) and the link I received from Home Connect to request a refund from DashFibre has reached its quota (how convenient). So this means I will never get my refunds back from DashFibre which was taken over by Home Connect. And Home Connect is making it my problem, where DashFibre should have informed Home Connect that these are the clients that already paid for December 2021. And why should I pay penalty fees if I have all my evidence to proof. I'm a very unhappy unsatisfied client.