Disconnect service unnecesary.
In July 2023 they dropped my premium to keep my business. Now they still went to disconnect my line on 1 September 2023. Now I must re-apply for a line. If they charge me more than what we agreed upon on 10 July 2023, there will be issues.
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Home-Connect's replyOfficial
01 Sept 2023, 13:46Dear valued customer, Thank you for reaching out to us regarding your recent concerns about the disconnection of your line. I understand how frustrating it can be to experience unexpected changes in your service. I apologize for any inconvenience this may have caused you. Your satisfaction is our top priority, and we are committed to resolving this matter to your complete satisfaction. Thank you for your patience, and I look forward to assisting you further. Kind regards
Home-Connect's reply01 Sept 2023, 13:46
Official
Dear valued customer, Thank you for reaching out to us regarding your recent concerns about the disconnection of your line. I understand how frustrating it can be to experience unexpected changes in your service. I apologize for any inconvenience this may have caused you. Your satisfaction is our top priority, and we are committed to resolving this matter to your complete satisfaction. Thank you for your patience, and I look forward to assisting you further. Kind regards