NS
Ntokozo S
1 reviews | Active since Dec 2020
01 Apr 2022, 17:58
Disappointing service from the support stuff
It's the evening of the 1st of April 2022 and a debit order has gone through for a service that I could not use since Monday, 28 March 2022. I have been calling them everyday and the support desk has failed to restore my fiber connection. Unfortunately, the WhatsApp line is just as disappointing. You get blue ticked and only get a one-liner response after 30 minutes. This is truly frustrating as I work from home and need the internet to do my work. Would some -one in support do their work and restore my connection.
Helpful (0)
Replies (6)0
Replies (6)
Home-Connect's replyOfficial
01 Apr 2022, 18:03Good day Ntokozo
We would like to take this opportunity to apologise for the experience you have had with Home Connect. We pride ourselves on great customer service and we are disappointed to hear about your experience.
Please note that we are taking measures to ensure that the above experience does not happen again.
Please expect a call from one of our agents.
Kind Regards
We would like to take this opportunity to apologise for the experience you have had with Home Connect. We pride ourselves on great customer service and we are disappointed to hear about your experience.
Please note that we are taking measures to ensure that the above experience does not happen again.
Please expect a call from one of our agents.
Kind Regards
Home-Connect's reply01 Apr 2022, 18:03
Official
Good day Ntokozo
We would like to take this opportunity to apologise for the experience you have had with Home Connect. We pride ourselves on great customer service and we are disappointed to hear about your experience.
Please note that we are taking measures to ensure that the above experience does not happen again.
Please expect a call from one of our agents.
Kind Regards
We would like to take this opportunity to apologise for the experience you have had with Home Connect. We pride ourselves on great customer service and we are disappointed to hear about your experience.
Please note that we are taking measures to ensure that the above experience does not happen again.
Please expect a call from one of our agents.
Kind Regards
Home-Connect's replyOfficial
01 Apr 2022, 18:04Good Day Ntokozo,
We apologize for the bad experience. Management will be in touch shortly to assist.
Kind Regards.
Home Connect Team
We apologize for the bad experience. Management will be in touch shortly to assist.
Kind Regards.
Home Connect Team
Home-Connect's reply01 Apr 2022, 18:04
Official
Good Day Ntokozo,
We apologize for the bad experience. Management will be in touch shortly to assist.
Kind Regards.
Home Connect Team
We apologize for the bad experience. Management will be in touch shortly to assist.
Kind Regards.
Home Connect Team
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Ntokozo S's updateReviewer Update
01 Apr 2022, 18:10Thank you, for your response
NS
Ntokozo S's update01 Apr 2022, 18:10
Reviewer Update
Thank you, for your response
NS
Ntokozo S's updateReviewer Update
02 Apr 2022, 17:23Good evening,
It's almost 24 hours since you said your office will call me, but no one has called. What should i do to connect a reconnection to the service i am paying for?
It's almost 24 hours since you said your office will call me, but no one has called. What should i do to connect a reconnection to the service i am paying for?
NS
Ntokozo S's update02 Apr 2022, 17:23
Reviewer Update
Good evening,
It's almost 24 hours since you said your office will call me, but no one has called. What should i do to connect a reconnection to the service i am paying for?
It's almost 24 hours since you said your office will call me, but no one has called. What should i do to connect a reconnection to the service i am paying for?
NS
Ntokozo S's updateReviewer Update
02 Apr 2022, 17:59Good evening,
It's almost 24 hours since you said someone from your office will call me, but no one has called till now. Please tell me what should I do to get a reconnection to the service I am paying for?
It's almost 24 hours since you said someone from your office will call me, but no one has called till now. Please tell me what should I do to get a reconnection to the service I am paying for?
NS
Ntokozo S's update02 Apr 2022, 17:59
Reviewer Update
Good evening,
It's almost 24 hours since you said someone from your office will call me, but no one has called till now. Please tell me what should I do to get a reconnection to the service I am paying for?
It's almost 24 hours since you said someone from your office will call me, but no one has called till now. Please tell me what should I do to get a reconnection to the service I am paying for?
Home-Connect's replyOfficial
11 Apr 2022, 07:23 We sincerely apologize for any inconvenience you may have experienced .
Home-Connect's reply11 Apr 2022, 07:23
Official
We sincerely apologize for any inconvenience you may have experienced .