Disappointing service

I have been a client going on 3 years now. I moved units within the same complex 1 year ago, the transfer of my account to the new unit was seamless and complete within 72 hours after notifying them, no red tape, no nonsense, no extra cost, no "extra commitment".

1 year later I am moving again within the same complex. This time round assuming it will be just as seamless... things have changed! I needed to give them a calendar month notice apparently, so I'm going to be double billed AND now there is a 12-month cancellation period that starts again" for "installation and activation costs?! but I have to use my old router and there is no installation? "that will need to be recovered upon early cancellation" what a *******. I won't recommend them any longer. Obviously taking care of their loyal customers is no longer a priority.