Disappointing service after years of loyalty

I placed an order for a fibre installation with Home Connect on 23 October, clearly requesting that the installation and activation take place on 15 December. This date was agreed to during the order placement process.

I have been a loyal Home Connect customer for 7 years, often choosing them even when they were not the cheapest option, because I valued reliability and service. Unfortunately, this experience has been extremely disappointing.

Despite the advance notice and the commitments made at the time of ordering, Home Connect has been unable to deliver on the agreed installation date. It is frustrating to see orders accepted and promises made that cannot be honoured.

Loyal customers expect better planning, communication, and follow-through. Sadly, this situation has made it clear that Home Connect can no longer deliver the level of service I expect, and I am now seriously considering moving to a different ISP