Disappointing Service

Totally and utterly dissatisfied with thier service, they assistance is giving you the same feedback call after call. They do not know the definition of escalation and urgency. I have been left for 6 days without internet service. Which has impacted negatively on our day to day. It's only our 2nd month with home connect and we on a prepaid month to month and both these months we had interruptions but no compensation. I'm seriously considering switching ISP.