Disappointing Home-Connect, Very Disappointing!

I am thoroughly disappointed. Firstly, the application process was terrible where issues that nothing to do with me ended up being my problem. Once the issues were resolved by Home-Connect, I was only then able to get going with my fibre network month-to-month contract. Not even a month into my month-to-month contract with Home-Connect, today, I am sitting without internet connection! I depend on my internet connectivity (hence why I’m paying Home-Connect a lot of money) since I am a researcher and my work depends on a reliable and stable internet connection. I have had no connectivity since around 09:15am this morning, and after several engagements with Home-Connect via different platforms, I’m eventually told they don’t know when my connection issues will be resolved (they state it could be anything from 1-3 working days). 1-3 working days! And how do I do my work in the interim?? And why am I paying almost R1000 per month only to be sitting without service from Home-Connect? How will Home-Connect compensate me for the days I don’t have internet connection?? I have a good mind of cancelling this agreement (without cost since I’m not the cause of Home-Connect’s issues) and get myself a problem and hassle-free LTE mobile unit!!