EM
Edward M
1 reviews | Active since Apr 2021
30 May 2024, 09:54
Disappointing Case Resolution
Home Connect seems good until you have an issue. Had intermittent connection issues for almost a month with no resolution. When I followed up, had always been told "we have escalated your case" with no resolve. To cancel service, they will still insist you pay for a calendar month.... T&Cs are obviously always skewed in their favour. Not much impressed by service from a loyal customer of almost 5years.
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Home-Connect's replyOfficial
30 May 2024, 10:00Dear Edward, I sincerely apologize for the ongoing connection issues you have been experiencing with Home Connect. I understand how frustrating it can be to have unresolved technical problems for an extended period despite being a loyal customer for nearly five years. I assure you that providing a reliable service is our top priority, and I am genuinely sorry that we have fallen short of meeting your expectations in this instance. Your feedback regarding the resolution process and the cancellation policy is duly noted, and I will ensure that it is shared with the relevant department for further review and improvement. Please be assured that your concerns are taken seriously, and we are committed to addressing the issues you have raised. Kindly note an agent will be in contact shortly to assist.
Best regards,
Home-Connect's reply30 May 2024, 10:00
Official
Dear Edward, I sincerely apologize for the ongoing connection issues you have been experiencing with Home Connect. I understand how frustrating it can be to have unresolved technical problems for an extended period despite being a loyal customer for nearly five years. I assure you that providing a reliable service is our top priority, and I am genuinely sorry that we have fallen short of meeting your expectations in this instance. Your feedback regarding the resolution process and the cancellation policy is duly noted, and I will ensure that it is shared with the relevant department for further review and improvement. Please be assured that your concerns are taken seriously, and we are committed to addressing the issues you have raised. Kindly note an agent will be in contact shortly to assist.
Best regards,