Disappointed with Home-Connect's Service

I recently signed up with Home-Connect for internet services, hoping for a seamless experience based on feedback from Hello Peter. However, my experience thus far has been far from satisfactory.

Firstly, the initial onboarding process was riddled with delays and poor communication. Despite being a new customer, I experienced frequent unclear messages, indicating a lack of adequate planning on Home-Connect's part. This has significantly impacted my ability to work and carry out essential tasks.

Moreover, the communication from Home-Connect has been lacking. Despite my attempts to seek updates on the status of the service disruptions, I received vague responses and unclear timelines for resolution. This lack of transparency only added to my frustration.

As if that wasn't enough, despite preemptively informing Home-Connect about an upcoming public holiday, they failed to deliver the modem on time, leaving me without internet access during the holiday period.

Overall, I am deeply disappointed with the level of service provided by Home-Connect. As a new customer, I had hoped for a positive experience, but unfortunately, that has not been the case.

I urge Home-Connect to improve their planning procedures, communication channels, and customer service to ensure a better experience for all their customers in the future.