Disappointed Home- Connect Customer

Since the last review that I wrote about Home-connect, The supervisor phoned me and I asked her to listen to my calls which she did then phoned me back and apologized, also promised that I will not be charged / or my bank account will not be debited for my new installation. Good enough or so I thought!!!

Friday the 27th new installation done, I already have Vumatel router and I had let them know on time so late on I bring the router connect it but the LOS light is flicking red....The next day 28th October I phoned to log a call regarding "no internet connection" Reference number : ISP- *** as I am typing this today being 02 November 2023 @ 17h35 my query is still not resolved. I have made several calls to Home-connect is Saturday 28 October 2023 to date and I am not getting any joy. On Tuesday 31st October 2023 Home-connect sent me an email with step by step instruction on how to set up the router. I followed the steps in an attempt to set up the router and I kept getting an error message" The site cannot be reached" and I eventually phoned them. The person who answered my call tried to assist but the call connection wasn't clear so I hanged up. Wednesday after work I phoned them again and I was told on the site it shows that I am connected, I then explained that the LOS light still flicks red and there is still no internet connection then I was told that there's an outage in my area , my connection will be up and running later but dololo.

This morning just after 11h00 am while at work I received a call from home connect the person on the line asked if my connection is still down. I told her I was at work but when I left in the morning it was still down and also that I will be home by 16h30 .she then said that they will get someone to call me so they can help me set up/ configure the router. I waited for the call until I phoned the again after 17h00 with the first two call being dropped.

1.Is Home- Connect frustrating me on purpose because I wrote a negative review about them 2. Is Home- Connect delibarately not sorting out my connection issues because I wasn't billed for new connection only pro-rated amount due on the 25th Nov 2023 which I decided to pay this afternoon. Paid a pro- rata for a non existing service....mhhhh 3. Does Home - Connect think that they are doing me a favor when I am paying for a service that they are suppose to provide? 4. If Home - Connect does not want me as their customer they were suppose to decline my application.

Obakeng Thokoane