Disappointed

On November 19th Vumatel technician came out to change our router due to the old one not working properly.Since 12pm November 19th till now my WiFi has been off. I have been back and forth with Vumatel and Home Connect. And no seems to be doing anything. On the 19th I was told after the route was replaced it will take 5 mins for the WiFi to go on. On the 20th I was told before the end of the day the WiFi will be on. Then I was told technicians will come on today November 21st. When I called today no knows anything about technicians being sent out. All I get told when I phone that it’s been escalated, it’s been escalated and yet I’m still without wifi. Even when speaking to Home Connect they are of no help. I work from home and for 2 days I couldn’t work. That’s 2 days that will be deducted from my pay. I was also told that only if your WiFi is off for 72 hours then it will be defy from my bill. I’m paying for WiFi I can’t even use.