KG
Kiara G
1 reviews | Active since Feb 2023
04 Feb 2023, 09:22
Disappointed Customer
I am up to my forehead in frustration dealing with Home-Connect. I currently have moved apartments and requested a transfer of my account to my new place, it’s been 2 weeks and they haven’t activated my account with Purple Forest yet. I’ve spent over 1k just on data as I work from home.
I’ve spoken to 3 different customer care support people and no one seems to have followed up with purple forest or given me any feedback. I’ve wasted my time and energy trying to sort out an issue that should be resolved by now. Absolutely poor service.
Helpful (0)
Replies (3)0
Replies (3)
Home-Connect's replyOfficial
04 Feb 2023, 15:41Thank you for your feedback, an agent will be in contact with you to attend to your query.
Home-Connect's reply04 Feb 2023, 15:41
Official
Thank you for your feedback, an agent will be in contact with you to attend to your query.
KG
Kiara G's updateReviewer Update
06 Feb 2023, 16:20Just an update on my comment
My issue has finally be resolved. Major thanks to the Agent Rotondwa and the operations team.
After a few days of continuous following up my ONT has been connected.
Most customers would have taken their business elsewhere however I’ve had Home-Connect for 12 months before this issue and had no issues with the service or wifi connection during that time, major reason I stayed as a customer.
My issue has finally be resolved. Major thanks to the Agent Rotondwa and the operations team.
After a few days of continuous following up my ONT has been connected.
Most customers would have taken their business elsewhere however I’ve had Home-Connect for 12 months before this issue and had no issues with the service or wifi connection during that time, major reason I stayed as a customer.
KG
Kiara G's update06 Feb 2023, 16:20
Reviewer Update
Just an update on my comment
My issue has finally be resolved. Major thanks to the Agent Rotondwa and the operations team.
After a few days of continuous following up my ONT has been connected.
Most customers would have taken their business elsewhere however I’ve had Home-Connect for 12 months before this issue and had no issues with the service or wifi connection during that time, major reason I stayed as a customer.
My issue has finally be resolved. Major thanks to the Agent Rotondwa and the operations team.
After a few days of continuous following up my ONT has been connected.
Most customers would have taken their business elsewhere however I’ve had Home-Connect for 12 months before this issue and had no issues with the service or wifi connection during that time, major reason I stayed as a customer.
Home-Connect's replyOfficial
06 Feb 2023, 16:22Thank you for your feedback, we are glad that your query has been resolved and your line activated.
Home-Connect's reply06 Feb 2023, 16:22
Official
Thank you for your feedback, we are glad that your query has been resolved and your line activated.