SJ
Susie J
1 reviews | Active since Aug 2019
26 Apr 2022, 15:17
Disappointed by support from Home Connect.
In November 2021, Dashfibre ISP migrated a number of accounts to Home Connect. My account was migrated without a communication informing me as a client that my new service provider was Home Connect. I proceeded to pay my previous ISP for December 2021. I have followed up continuously for 5 months for a refund. Home Connect asked me to fill in a form to facilitate the refund in December. Im tired of following up and this not a happy experience.
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Home-Connect's replyOfficial
26 Apr 2022, 17:02Dear Susie,
We sincerely apologize for any inconvenience you may have experienced.
At Home Connect, customer satisfaction is something we take very seriously and anything less than ensuring you are completely happy is unacceptable.
Please expect a call from one of our agents to rectify the matter at hand.
Kind Regards
We sincerely apologize for any inconvenience you may have experienced.
At Home Connect, customer satisfaction is something we take very seriously and anything less than ensuring you are completely happy is unacceptable.
Please expect a call from one of our agents to rectify the matter at hand.
Kind Regards
Home-Connect's reply26 Apr 2022, 17:02
Official
Dear Susie,
We sincerely apologize for any inconvenience you may have experienced.
At Home Connect, customer satisfaction is something we take very seriously and anything less than ensuring you are completely happy is unacceptable.
Please expect a call from one of our agents to rectify the matter at hand.
Kind Regards
We sincerely apologize for any inconvenience you may have experienced.
At Home Connect, customer satisfaction is something we take very seriously and anything less than ensuring you are completely happy is unacceptable.
Please expect a call from one of our agents to rectify the matter at hand.
Kind Regards