SJ
Susie J
1 reviews | Active since Aug 2019
24 May 2022, 18:52
Disappointed AF by Home-Connect.
I wrote a review on 26 April 2022.... I received a call that said they will sort my problem and they will be in touch ...... never got a call again....nor did I get a resolution..
Original complaint:
In November 2021, Dashfibre ISP migrated a number of accounts to Home Connect. My account was migrated without a communication informing me as a client that my new service provider was Home Connect. I proceeded to pay my previous ISP for December 2021. I have followed up continuously for 5 months for a refund. Home Connect asked me to fill in a form to facilitate the refund in December. Im tired of following up and this not a happy experience.
Cheers Home-Connect
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Home-Connect's replyOfficial
25 May 2022, 08:59 Dear Susie,
We would like to take this opportunity to apologise for the experience you have had with Home Connect. We pride ourselves on great customer service, so we are disappointed to hear about your experience.
Please note that we are taking measures to ensure that the above experience does not happen again.
Please expect a call from one of our agents shortly.
We would like to take this opportunity to apologise for the experience you have had with Home Connect. We pride ourselves on great customer service, so we are disappointed to hear about your experience.
Please note that we are taking measures to ensure that the above experience does not happen again.
Please expect a call from one of our agents shortly.
Home-Connect's reply25 May 2022, 08:59
Official
Dear Susie,
We would like to take this opportunity to apologise for the experience you have had with Home Connect. We pride ourselves on great customer service, so we are disappointed to hear about your experience.
Please note that we are taking measures to ensure that the above experience does not happen again.
Please expect a call from one of our agents shortly.
We would like to take this opportunity to apologise for the experience you have had with Home Connect. We pride ourselves on great customer service, so we are disappointed to hear about your experience.
Please note that we are taking measures to ensure that the above experience does not happen again.
Please expect a call from one of our agents shortly.