Disappointed

I app**** for a new line to be activated and this must be worst experience ever. call Centre agents are so unhelpful and I'm told that i have to confirm with vodacom that they have installed a box which they have done a week ago.

i have sent several email but no response , i hold for 20 minutes and my call gets dropped.

when i had my 1st line installed every process was extremely fast and efficient, im am truly disappointed because i was expecting the same service that i got when my 1st line was activated.