Disappointed

All a wanted to do was cancel my order before any work such as installations or activations were made (which I did) . I made the request and they told me to be patient and that they would sort put my issues (I once again asked to cancel my order and that I didn't need anything sported out). Now a week later I am informed that my router is on the way to my apartment. I emailed and notified customer service that I don't want their service and I already asked to cancel. Now they telling me I can't because the service has already been provided and they're going to charge me for installation because I already placed the order. I'm highly disappointed and this wouldn't have been an issue if they canceled my order when I had requested it less than 48 hours after placing it.