Did my application on the 13th of Oct 2021 with Home connect to make sure i have a fibre connection and router delivered at my new property by the 29th of October 2021

Did my application on the 13th of Oct 2021 with Home connect to make sure i have a fibre connection and router delivered at my new property by the 29th of October 2021. The lady who assisted me ensured me the router will be delivered that morning as the previous tenant already had a line installed through home connect. The 29th came and no router delivered. I phoned in later that afternoon to find out wat was going on. The lady at customer service said my order for the router was never placed. 5 days after the requested date they delivered the router. No phone call tk apologize or anything .. i wount recommend or refer this company to anyone in the future. Really bad service. Lets hope the connection works tonight when i get home... if not you can cancel my services please l!