TC
Tracey C
1 reviews | Active since Dec 2016
22 Sept 2021, 17:16
Delay in cancellation
Home-Connect can you please advise how someone is supposed to cancel services with you if: 1. Your app is having issues 2. Your customer care line cannot assist with a cancellation (funny they signed me up telephonically but ok...) 3. Your website is saying that my email address is not valid...um but I get my invoices from you on that very same email address. My guess is that you will delay the logging of my cancellation & squeeze out another months payment. SHOCKING 😡
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Replies (2)
Home-Connect's replyOfficial
23 Sept 2021, 11:25Good day Tracey.
We would like to apologies for the experience you have had with us .
A customer care agent had tried calling you with no success , please provide a convenient time to reach you so that we can assist in resolving this issue .
Kind regards.
Home-connect.
We would like to apologies for the experience you have had with us .
A customer care agent had tried calling you with no success , please provide a convenient time to reach you so that we can assist in resolving this issue .
Kind regards.
Home-connect.
Home-Connect's reply23 Sept 2021, 11:25
Official
Good day Tracey.
We would like to apologies for the experience you have had with us .
A customer care agent had tried calling you with no success , please provide a convenient time to reach you so that we can assist in resolving this issue .
Kind regards.
Home-connect.
We would like to apologies for the experience you have had with us .
A customer care agent had tried calling you with no success , please provide a convenient time to reach you so that we can assist in resolving this issue .
Kind regards.
Home-connect.
TC
Tracey C's updateReviewer Update
23 Sept 2021, 18:14Home-Connect I made contact wit Erin. However the situation has not been sorted out. Surely there is a way for staff to log a cancellation & issue a reference number? I am NOT willing for this to go past month end & I end up paying an additional month. I have given able notification that I intend on terminating services.
Tick tock...
Tick tock...
TC
Tracey C's update23 Sept 2021, 18:14
Reviewer Update
Home-Connect I made contact wit Erin. However the situation has not been sorted out. Surely there is a way for staff to log a cancellation & issue a reference number? I am NOT willing for this to go past month end & I end up paying an additional month. I have given able notification that I intend on terminating services.
Tick tock...
Tick tock...