DECEPTIVE CONNECTION

Home-Connect increased their price 1 August. That's OK because costs are increasing. But 25%!!!! No other service provider has gone to this level. HC's reason was that their costs had increased. 25%!! Impossible. HC was one of the cheapest providers, so they just simply brought their price into line with others; it's as simple as that. It simply cannot justify a 25% increase based on costs. So I asked them to explain a little more how they justified such a massive increase. I got no reply. So I asked again, and got no reply. Not a good policy to simply ignore a customer. I know of someone who did get a reply to the same enquiry. HC's answer was, "our costs increased." Nice, convenient answer. I believe there is some deception in their pricing as clause 29.b.iii. of the Customer Protection Act provides against. Also clause 30. about bait marketing. I think this case of HC's price increase needs to be reported officially because at the very least some transparency in how it deals with its customers is necessary. This matter will not be laid to rest.