Debit Order? What Debit Order? Order?

After a very smooth on boarding my honeymoon phase of 3 weeks ended in a very well coordinated plan of disconnecting me on a Thursday evening at 7.05pm. I only receiving a courtesy SMS at 7.00pm that I am being disconnected. I tried to call the support team but no one who was working that night was able to assist and I would have to wait till the following day at 9am.

The following day at 9am I called and had to hold for 2hrs listening to Toto - The rain down in Africa before I could speak to someone in accounts. But during the hold process the call is automatically disconnected after every 25 minutes or another department picks up and asks how they could help and then says "Oh you will have to speak to accounts about that".

Finally after getting hold of accounts apparently my debit order had not been loaded, even though they had all my paperwork which included the debit order mandate. Even though my debit order date they got wrong instead of the 1st which they tried I actually had opted for the 15th. The second debit order attempt didn't go through because my account had somehow been inactivated. My third debit order attempt they have just given up on and moved me to the EFT option, without bothering to tell me.

Now for the last 3 months I have been trying to get Home-Connect to take a debit order, which they still have not been able to do. So from today going forward we mutually agreed on EFT.