Deactivated fibre line without reason

As I write this, I am without internet for two days, going out of pocket buying data when I pay R1k/month with Home Connect.

Seeing as speed was slow (ca. 5min downloading < 30MB file size), I called HomeConnect after 17:00 SAST on Wed, 3 April 2024.

A technical agent (Cole) picked up the phone and immediately was curt with me. He reconfigured my line, told me to wait 15min but then in turn said he’s going home. He further committed saying there would be someone else to assist, I called in, no one picked up.

Yesterday; 04/04, I called in only to learn from King that my line was deactivated with Vumatel 😳 for what reason, no one can tell me. I’ve had the line for ca. 3 years, never missed payment.

Called in today, 05/04, Kelebogile informs me the line was deactivated on 22 March 2024!

What is going on there beats me. I’m without internet that I’ve paid for.