RR
Rebecca R
1 reviews | Active since May 2019
01 Dec 2021, 14:28
Customer Service does not respond
I have been a Home-Connect customer for 3 years now and the service is not what it used to be. Impossible to get hold of without waiting for ever on the phone and they do not reply to customer service emails. Ticket logged after I spoke to a customer service representative as I did not receive an email confirmation from her with regards to cancellation of AG*** as she promised. That was 5 days ago and to date no response.
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Replies (2)
Home-Connect's replyOfficial
01 Dec 2021, 15:16Good day Rebecca.
We would like to apologies for the experience you have had with us.
One of our agents will be in contact with you shortly to assist.
Kind regards.
Home-connect.
We would like to apologies for the experience you have had with us.
One of our agents will be in contact with you shortly to assist.
Kind regards.
Home-connect.
Home-Connect's reply01 Dec 2021, 15:16
Official
Good day Rebecca.
We would like to apologies for the experience you have had with us.
One of our agents will be in contact with you shortly to assist.
Kind regards.
Home-connect.
We would like to apologies for the experience you have had with us.
One of our agents will be in contact with you shortly to assist.
Kind regards.
Home-connect.
RR
Rebecca R's updateReviewer Update
06 Dec 2021, 09:50Still waiting to be contacted 5 days later. Your customer service is appalling.
RR
Rebecca R's update06 Dec 2021, 09:50
Reviewer Update
Still waiting to be contacted 5 days later. Your customer service is appalling.